Rivendale FAQ's
If you have a question about Rivendale Lodge Retreat that you need answering, you’ll find the answer below in our list of frequently asked questions:
Check-in is available from 16:00.
If you are likely to arrive later than 18:00, please call our resort reception team on 01335 310441 to let them know.
Check-out time is at 10:00 am on the day of your departure. We kindly ask that you leave your accommodation as you found it.
Please use this postcode for your satnav: DE6 1QU
Yes, pets are welcome at all of our resorts for both owners and holiday guests. If you’re staying as a holiday guest, please make sure you add your pet when booking.
Please note that dogs listed under the Dangerous Dogs Act 1991 are not permitted. For full details, please see our FAQ section, “What is your dog policy?”
Rivendale is surrounded by the breathtaking Peak District hills, there are so many things to do and places to visit. We’re right on the Tissington Trail too!
To find out more click the link below to go to our local area page.
Yes, we are open 12 months of the year, including Christmas and New Year.
There are a number of supermarkets within driving distance of the Rivendale, click the button below to open up google maps to see what is available.
Yes, please follow the same strict rules you would outside the park. We strongly advise that, for your protection, if you or any member of your family or guests use or ride bicycles, skateboards, scooters or heelies; please wear helmets and reflective clothing.
We’re proudly pet-friendly, with a few guidelines in place so everyone can enjoy their time on resort—whether they’re travelling with pets or not. Pets are only permitted in designated pet-friendly accommodation, unless agreed in advance by the General Manager, so please ensure you add your pet to your booking so you are allocated the correct unit.
While on resort, pets must be kept on a lead at all times, and any fouling must be cleaned up and disposed of immediately and responsibly. In line with the Dangerous Dogs Act 1991, the following breeds are not permitted anywhere on the resort at any time: Pit Bull Terrier, Japanese Tosa, Dogo Argentino, Fila Brasileiro and XL Bully, as well as any other breed at the General Manager’s discretion.
Holiday guests and owners are responsible for their pet’s behaviour at all times. If a dog is behaving in a way that impacts other guests, or if we have any concerns about safety or control, we may ask for the dog to be removed from the area and, in serious cases, ask the party to leave the resort.
If you’d like to bring more than one pet, please contact the resort on 01335 310441
Yes, we have electric car charging ports on our resort.
No, the distribution of power to the units cannot sustain prolonged high usage.
Some lodges will have parking next to them, others will have a car park a short walk away from the lodge. For more information please call Hoseasons about your booking.
All ‘premier’ lodges have a private outdoor hot tub, if you wish to have a hot tub please ensure you are booking a ‘premier’ unit. If you need more information feel free to call Hoseasons directly.
The resort is around a 45 minute drive to the city centre of Derby, for directions please click the button below.
Yes, it is and guests should use the postcode DE6 1QU. All deliveries will taken to the main reception carpark, please use the main booking surname. Please note: we do not allow deliveries past the barrier so you must collect your delivery from reception car park.
No, our facilities are available for our holiday guests only.
A towel each is provided, you may wish to bring extras
We kindly request that you don’t bring or erect any tents, gazebos or awnings by your lodge, as we do not permit any tents, gazebos, paddling pools, lazy spas or anything else to be erected on the decking or on any other part of the resort.
BBQs are not permitted at the resort because of its location within the National Park.
This includes any outdoor cooking, electric grills and gas products.
We apologise for any inconvenience this may cause
All of our holiday lodges are equipped with fridge freezers, with the exception of our Buxton Lodge.