Welcome to our

Frequently Asked Questions

General Questions

Verde Resorts is a collection of eight premium lodge retreats, luxury lodge resorts and stunning golf resorts across the UK.

With locations that stretch from the Ayrshire coastline to the Norfolk countryside, we offer something for everyone. Discover stunning holiday destinations, exceptional holiday home ownership opportunities, and beautifully designed resorts where memorable experiences come naturally.

At Verde Resorts,  believe exceptional experiences start with exceptional quality, and we’re committed to delivering the very best at every one of our resorts.

This commitment is what keeps us at the forefront of the UK holiday resort industry—setting new standards for what a modern staycation can be and showing our guests just how memorable a UK getaway can truly feel.

 

We have something for everyone, no matter your age. Our resorts are a favorite with families, couples, and groups of friends. Resorts often feature a range of facilities and entertainment, while our retreats are designed for those seeking a peaceful and relaxing escape.

All of our holidays are available through our booking partner, Hoseasons. You can search for your ideal holiday directly on the Verde Resorts website, which will take you to Hoseasons for final booking details, or you can book directly on the Hoseasons website.


the legal bit

Please be aware, we don’t knowingly allow any guest to use or visit our parks who: (a) has an unspent criminal conviction; (b) has an entry on a criminal register (including the sex offenders’ register); (c) has any record of any order indicating antisocial behaviour, violence, abuse, public disorder, or criminal damage or any other form of antisocial behaviour; (d) is a convicted sex offender, subject to the notification requirements of the Sexual Offences Act 2003; or (e) is subject to a Risk of Sexual Harm Order or Child Abduction Notice. If you don’t disclose this information about yourself or any other member of your party, and it later becomes known to us, we reserve the right to cancel your holiday booking and we will ask you and the other members of your party to leave the park and no refund will be due to you.

No, we offer three different styles of holiday resort – lodge retreats for the ultimate escape from it all, larger lodge resorts with a range of dining and leisure facilities and golf resorts which offer a host of facilities.  Each is uniquely different but every resort offers a sanctuary where you can pause, breathe and reconnect

You can learn more about each of our resorts on our holiday resorts page.

Yes, we offer holiday home ownership at Norfolk Woods Resort & Spa and Plas Isaf Lodge Retreat.  For more information about ownership with Verde Resorts, please visit Plas Isaf or Norfolk Woods.

Yes, all of our resorts welcome pets, both for owners and holiday guests. If you are booking a holiday, please make sure to include your pet in your reservation.

Please note that dogs listed under the Dangerous Dogs Act 1991 are not permitted at our resorts. For more detailed information, please see our FAQ section titled “What is your dog policy?”

At Verde Resorts, we love welcoming pets, but we have a few simple rules to ensure a comfortable stay for both pet owners and non-pet owners. Pets, including dogs and other animals, are only allowed in designated pet-friendly units. Please make sure to add your pet to your booking form so we can allocate the correct accommodation. Any pets in non-pet units must have prior approval from the General Manager.

Enjoy a stress-free holiday with your furry friend at Verde Resorts—where pets are part of the family!

  1. Pets must be kept on a lead at all times. while on the resort.
  2. All fouling should be disposed of immediately in an appropriate manner.
  3. In accordance with the Dangerous Dog Act 1991, the following breeds of dog are not permitted  anywhere on the park at any time: Pit-bull Terrier, Japanese Tosa, Dogo Argentino, Fila Braziliero, XL Bully, as well as any other breed at the General Manager’s discretion.
  4. You, as the holiday guest or holiday home owner, are responsible for the behaviour of your party’s dog. Should you have a dog behaving badly, inappropriately or affecting the comfort of other guests, we may ask that you remove the dog from area. Should we have any safety concerns of others, or that your dog may not be under control, we may ask you and your party to leave the resort.

Yes, Kilnwick Percy offers conferencing, wedding and venue hire.

At Verde Resorts, our name reflects our dedication to renewal, vitality, and sustainable practices. We take our corporate social responsibility seriously, ensuring that the natural habitats surrounding our resorts and the wider environment are always a priority. From construction and renovations to daily operations, sustainability is at the heart of everything we do.

Discover more about the eco-friendly measures we implement at each of our locations on our Green Credentials page.

green credentials

Holiday Questions

We have eight luxury lodge retreats, lodge resorts sand golf resorts around the UK. Click the button below and find out more.

our resorts

All resorts check in time is 4pm.

Check out time at all resorts is 10am.

Please note that the location of your holiday accommodation is assigned randomly, helping us manage bookings efficiently.

If you have specific requirements please call Hoseasons about your booking on 0345 498 6595

Even within our ‘pet-friendly’ categories, some lodges remain pet-free. If availability disappears when you add a pet, it means all the pet-friendly accommodations are fully booked for your selected dates.

Please fill out our contact form and select the resort you would like to get in touch with.

contact form

At Verde Resorts, we aim to provide the best possible experience at all our locations. We understand, however, that there may be times when things don’t go perfectly, and we welcome your feedback.

If you would like to share your thoughts about Verde Resorts or a specific location, please follow the link below and complete the feedback form.

feedback form

Ownership Questions

We offer holiday home ownership at Norfolk Woods Resort & Spa and Plas Isaf Lodge Retreat.

ownership resorts

Site fees are annual payments and costs which you need to pay to a resort to keep your holiday home lodge on its site.  The amount varies depending on the resort, holiday home, and other factors. For more details visit the Ownership page of the resort you are interested in or call the resort for more information.

 

We have a dedicated ownership contact form that goes straight to our team. You can also reach us via our live chat or by calling 01745 858010.

contact form

We offer a fantastic selection of single and twin h=luxury lodges.

search here

Download our holiday brochure

Fill out our form to find out more about all our Verde Resorts locations with our holiday brochure